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Either a custodial party or a noncustodial parent may file a complaint over the handling of a child support case. Complaint forms are available at our office or by calling 1-866-901-3212.
The county Department of Child Support Services cannot resolve complaints regarding actions taken by the court, such as the amount of a child support order, custody, visitation, or spousal support orders. Only the court can resolve these matters.
The county Department of Child Support Services will resolve complaints about:
- Customer service
- Timeliness of service
- Payment and billing issues
- Decisions to close a child support case
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IMPORTANT!
Complaints about court services cannot be resolved by the county Department of Child Support Services. See the Family Law Facilitator at the courthouse, an advocate, or a lawyer for help in resolving these issues.
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Complaint Resolution Process
The county Department of Child Support Services is required to respond to every complaint, in writing, within 30 days. If a complaint cannot be resolved within 30 days, the county Department of Child Support Services may extend the time for resolving a complaint up to a maximum of 30 additional days. If the period for resolving a complaint is extended for any reason, the county Department of Child Support Services will mail a notice stating the reason for the extension.
State Hearing
Some complaint decisions made by the county Department of Child Support Services can be appealed to a State Hearing. Only the following issues are subject to State Hearing:
- Denial of child support services
- Child support services not provided timely or in the manner required by law
- Incorrect or missing support payments or the amount of arrears owed
- Decisions to close a case
Important Complaint Resolution Dates!
- You must file your complaint within 90 days of the date you knew, or should have known, about the subject of your complaint.
- You must request a State Hearing within 90 days of the date of the written decision of the county Department of Child Support Services on your complaint.
- If the county Department of Child Support Services does not respond to your complaint in writing, you must request a State Hearing within 90 days from the date of your complaint to the county Department of Child Support Services.
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