NEW
WAYS TO MAKE YOUR CHILD SUPPORT PAYMENTS
1. My child support payment is not withheld
from my paycheck. How can I make my child support payment?
You have several options:
• Pay by check – mail your payment to:
State Disbursement Unit
P.O. Box 989067
West Sacramento, CA 95798
• Make a single automatic withdrawal from your
checking or savings account at www.casdu.com or by telephone
at 1-866-325-1010.
• Make a single credit card payment online at
www.casdu.com or over the telephone at 1-866-325-1010.
• Set-up ongoing (recurring) automatic withdrawals
from your checking or savings account or credit card
at www.casdu.com.
2. Who do I make my check out to?
California State Disbursement Unit
3. What information do I need to make a payment through
the website or telephone?
• You must have a personal identification number
(PIN) and your CCSAS participant ID to make a payment
using the website or by telephone.
• Obtain your PIN by registering online at www.casdu.com
or over the telephone at 1-866-325-1010. When you register,
a PIN is generated and mailed to the address on file.
• Remember to keep a record of your PIN, as you
will need it whenever you want to make a payment using
the telephone or website.
• If you don’t know your CCSAS participant
ID, contact your local child support agency or the SDU
at 1-866-325-1010.
4. Do I have to register and receive a PIN to make a
child support payment online or by telephone?
Yes.
5. Once registered, when can I begin making payments
out of my bank account or on my credit card?
• Once you receive the PIN through the mail,
you can make payments online at www.casdu.com or through
the telephone at 1-866-325-1010.
• Remember to keep your PIN, as you will need
it if you want to change your payment information, payment
schedule, or amount.
6. How can I set up a single automatic withdrawal from
my bank / savings account or credit card to make my child
support payments?
After you have received your PIN, go to www.casdu.com
or pay by telephone at 1-866-325-1010.
7. Can I use any credit card to make my payment?
No. Only Visa and MasterCard credit cards issued within
the United States are accepted.
8. Can I use my debit card to make a payment?
Yes – as long as your debit card carries either
the Visa or MasterCard brand. The Visa/MasterCard branded
debit card will be processed the same as a Visa/MasterCard
credit card.
9. Are there any fees to make a payment using a credit
card?
No.
10. Can I set up recurring child support payments?
Yes.
• You can set up recurring payments for weekly,
bi-weekly (every other week), monthly, or bi-monthly
(1st & 15th of each month).
• Your recurring payments can be automatically
withdrawn from your checking or savings account or can
be charged to your credit card.
• When you sign into the online application,
you will be led through the steps for setting up your
automatic payments.
11. Can I use different methods at the same time to make
my payments?
It depends…
• Yes – You can make a payment by check
at any time, regardless of whether you are also paying
by credit card or automatic withdrawals from your checking
or savings account.
• Yes – If you are making one-time, single
payments (and have not set up recurring payments), you
can change the method of paying with each single payment
at the time of payment. For example, you can make a
one-time April payment using a credit card and then
make your next one-time payment in May using your checking
account.
• No – If you set up recurring payments,
you can only have one payment method at a time: checking,
savings, or credit card. You can change that method
at any time by logging in and changing your profile,
but you cannot have more than one method. For example,
you can’t set your recurring payments to be by
credit card in April and your checking account in May.
To switch back and forth, you must make one-time payments,
rather than setting up automatic recurring payments.
12. How will I know if the child support payment has
been accepted?
For a one-time payment, a confirmation number is given
once the “Submit” button online is chosen
or the “confirm” option is selected on the
telephone. Confirmation numbers should be kept as proof
of payment.
13. How will the payment show on my credit card statement?
The exact wording may vary, but it will be clear that
the payment is for child support. You can expect words
similar to ”CA DEPT CHILD SUPPORT 866-325-1010.”
14. Is my bank account and/or credit card information
kept safe and confidential?
Yes. All information about your case is kept confidential.
The California SDU is bound by the same requirements
as the DCSS to protect the personal information of its
customers.
15. When will I be given credit for my child support
payment when I make the payment by credit card?
• If you make your credit card payment BEFORE
3 p.m. pacific time on a business day (Monday-Friday),
you will receive credit for your payment on that day.
• If you make your credit card payment AFTER
3 p.m. pacific time on a business day or on a non-business
day (Saturday, Sunday or Bank Holiday) you will receive
credit for your support on the next business day.
• Payments are processed and are disbursed within
two days from the date the payment is received at the
SDU.
